How we use your information
We will always keep your personal information safe and secure. So that you’re informed this privacy notice tells you why Charge Compare collects and uses your personal information. It applies to information we obtain from;
Charge Compare is a trading style of Luma Media, who is the data holder, or controller, of any personal information provided to Charge Compare. Luma Media Ltd is registered with the Information Commissioners office, registration number: ZA313166.
If you've any questions about how we use your personal information and protect your privacy you can contact us.
When someone visits Charge Compare we use site analytic tools provided by companies such as Google, to collect standard internet log information and details of visitor behaviour patterns that are collected through 'cookies'. We do this to find out things such as the number of visitors to the site and its various pages, browsing habits, where you visited before you reached our website and the frequency that people return to the site. We also use other third-party advertiser pixels, which are common across most digital advertising platforms. These advertising tools consist of cookies that are placed onto our website to track visitors and these cookies are used to deliver advertising relevant to you. They also limit the number of times that you see an advert and help us measure the effectiveness of online advertising campaigns.
This information is only processed in a way which does not identify anyone at an individual level. We do not make, and do not allow Google or any online advertisers to make, any attempt to analyse this data at a personal level. The information we gather from cookies will be stored and used for statistical purposes to help us make informed decisions about how to improve our online advertising and website content or functioning for returning and future visitors.
We use your information quite simply at your request to deal with your enquiry and to provide you with a quotation. If you provide personal information about someone else, for example if an enquiry is made for a partner, you must do so with the permission of the other person. The personal information about the other person will be used in the ways as described in this privacy notice.
You don't have to give us any of your personal information, but if we are collecting your data to fulfil our contract with you and it's necessary to enter into a contract, we will be unable to provide our services if you choose not to provide your information.
Please note: If you decide to progress with an application for a life insurance policy through a relevant and associated third party, the information you have provided to us, together with any further information requested by them and supplied by you, will be held by them for the purposes set out in their privacy notice.
We will not share, sell, loan or lease your personal information to any other third party except those relevant, or needed, to provide the products or services you have requested - your information is passed securely to the following categories of companies:
If we use companies to provide elements of our service for us and they store or process your data, we have a contract in place with them to ensure that they cannot do anything with your personal information unless we instruct them to. They will not share your personal information with any other organisation without our authorisation, they will process it securely and they must comply with their data protection obligations.
Our website servers are UK based and we do not routinely transfer personal information outside of the European Economic Area (EEA). However, aspects of our service may be administered outside Europe. Where this is the case, we put a contract in place to ensure that your information is adequately protected, secure and any transfer of personal information outside of the EEA will comply with local data protection regulation.
We'll hold on to your information for at least as long as is needed to be able to provide our services to you. After this point we review the data that we hold to decide whether we need to keep hold of your information any longer, for example to deal with a complaint or for any legal reasons that may arise from a complaint being made.
We may also hold your information for administrative, management forecasting and planning and statistical purposes, in which case, we will limit what we keep where possible to minimise risk and safeguard personal information.
You have a lot of rights relating to your personal information:
We always have our customers best interests at heart and we want to hear from you, especially if:
You can contact our Data Protection Officer by emailing firstname.lastname@example.org.
Or if you'd like to, you can write to us at:
1st Floor Cloister House Riverside,
New Bailey Street,
We keep our privacy notice under regular review. Any future updates to this privacy notice will be found on this page.
GSP PN V3 22/10/2019